How can we help?


In-Stock Items

How do I know if an item is in stock?

In stock items are shown with ‘Pickup available at Max Buston’.  Items such as fabrics and wallpapers are usually in excellent stock with our suppliers and we will contact you upon your order to confirm your stock allocation.

How long does it take to receive my order?

We have a wide range of products and shipping times.  Products in stock at Max Buston will be
dispatched within 1-2 working days.  Standard delivery is 2-4 days and Express delivery is 1-3 days.

Many items are large (furniture) or cut to order (fabrics) and the shipping expectation is given on each product page.  Our fabrics and wallpapers are shipped directly from our suppliers in the USA and Europe.

Made To Order Items & Curtains

The joy of a bespoke items is that it is individually made just for you. Let's get it just right for you.

Do you offer samples?

Yes, you can purchase samples of our fabrics and wallpapers.  They cost £3 each and shipping for sample orders is £2.  It is a very good idea to purchase a sample before ordering a fabric or wallpaper as colours vary from screens.  Samples come in various sizes, usually between 10x10cm to 20x20cm.

How long does it take to receive my curtains?

It normally takes 8-9 weeks from order.  However, there are several factors that affect the delivery of curtains. Firstly, the fabric choice, if stocked in Europe or the USA.  Curtain fabrics from the USA can take an additional 1-2 weeks.  Secondly, whether the measurements given to us are final measurements.  Once you place your order, we will be in touch to confirm all of the details about your curtains before they enter production.

Are your curtains lined and interlined?

All of our curtains are lined and interlined as standard with a warm and comforting medium weight interlining.  This allows are curtains to feel cosy.  The lining colour is a soft ivory. 

You can also choose not to have any lining, this is usually an option where you want to use multiple layers of curtains such as sheers for privacy.

Can my curtains be blackout?

You can also choose to have the curtains blackout lined.  This will make the curtains impermeable to light.  However, please remember that the overall design of your curtain project will affect the blackout, as light can seep around the sides or top of the curtain.  Feel free to ask us about solutions to this, which include lathe & fascia, pelmets or blackout blinds. Email us at

What makes your curtains special?

Our curtains are handmade in the United Kingdom by specialist makers.  They take great care with your fabric and the making of every curtain, including the heading choice.  Also, we always allow some fabric to wrap around the back of the curtain in the leading edge.  This means when you draw your curtains you will always be holding the main fabric and not the lining which is out of sight!

Will my curtains come with a break?

When you order your curtains, we will be in touch with you to discuss your preferences.  The break is how much curtains sit or pool on the floor.  We normally recommend a small break of 3-4cm which allows the curtains to drape elegantly.  The total finished length will include any break, so we will double check with you whether you have included a break or not upon your order.

Help, what will my curtains look like in situ?

Feel free to send a photo of your room and your chosen curtain and we will show you!

Do you provide Roman Blinds?

Yes, almost all of our fabrics can be made into Roman blinds.  They are all handmade in 7-8 weeks.  Please get in touch for a bespoke quote.

Poles, Installation and Difficult Windows

Do you offer curtain poles?

We have a wide range of poles and fittings.  We pride ourselves in handmade poles with an exquisite range of finishes.  We also provide tracks and custom solutions for difficult windows.  Just get in touch at

Canyou help with bay windows?

Yes, we can work with any window.These are usually more complex and we can help you find the best solution for your home.

Do you provide installation services for curtains?

Currently we can provide installation for poles and curtains
within 20 miles of our Richmond showroom in Surrey.  We are looking to expand this service across the country.  If you need help we will gladly try to recommend a curtain fitter near you. Please get in touch at


How long does it take to receive my order?

It depends on the item in question.  Samples are normally within 5 days, small items 1-5 days, large items 5-14 days, handmade curtains are usually 8-9 weeks.  Please refer to each product page for an anticipated shipping date.

How can I track my order?

We will send you a tracking link for your order once it has been dispatched.  For bespoke orders we will be in touch at each step from order to delivery and installation.

Do you offer international shipping?

Yes we do, and prices to Europe, the USA and Canada will be displayed in your checkout.  Please note that any customs and duty charges may be due upon receipt of your goods.  Please get in touch if you have any questions about international shipping at  For countries not listed, we can arrange a bespoke quote in most instances.

What is your Return Policy?

Please refer to our refund policy  here

Get in touch

Have questions about our products or your order?